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Terms & Conditions


The following are the Terms of Use (these "Terms") that govern use of the web site (collectively, the "Site"). By using or visiting the site, you agree to be bound by these terms and to follow these terms and all applicable laws and regulations governing the site. Locksmith Supplies Ltd. and each of their respective subsidiaries (collectively "Locksmith Supplies" or "we") reserve the right to change these terms at any time, effective immediately upon posting on the site. Please check this page of the site periodically. If you violate these terms, Locksmith Supplies may terminate your use of the site, bar you from future use of the site, cancel products you receive through the site, cancel your product order, and/or take appropriate legal action against you. Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, "you" and "your" refer to the customer and "we", "us" and "our" refer to Locksmith Supplies Ltd.


You agree that you are only authorised to visit, view and to retain a copy of pages of this site for your own personal use, and that you shall not duplicate, download, publish, modify or otherwise distribute the material on this site for any purpose other than to review event and promotional information, for personal use, or to purchase tickets or merchandise, unless otherwise specifically authorised by Locksmith Supplies Ltd. to do so. You also agree not to deep-link to the site for any purpose, unless specifically authorised by Locksmith Supplies Ltd. The content and software on this site is the property of Locksmith Supplies Ltd. and/or its suppliers and is protected by U.K., U.S., Canadian and international copyright laws. We post a legal notice and various credits on pages of the site, which may not be removed. Please do not remove this notice or these credits, or any additional information contained along with the notices and credits.


A contract for the sale of product(s) you order from us is only created once we have e-mailed your confirmation that your order has been despatched, this is when we will charge your card.


We will not be legally bound by any factual or typographical errors on the website or other promotional materials.


The price you will pay for the goods/services is the price in the e-mail confirmation. Where applicable you shall be given an estimated time for delivery at the time your order is placed. If the goods are not available for delivery within 30 days of being ordered you shall be entitled to cancel your order and receive a full refund of any monies paid. Where goods become available for delivery at different times we reserve the right to deliver them in stages. Once the goods have been delivered to you, you will hold them at your own risk and will be liable for their loss or destruction. We will not be liable for the loss or destruction of the goods once they have been delivered to you.


Our Thirty (30) day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it in its original condition withinThirty (30) days of the date you were invoiced for the item, unopened (with any seals and shrink-wrap intact, ) and we will issue a full refund for the price you paid for the item less a handling charge of 20% of the returned goods order value subject to a minimum handling charge of £10 + VAT.

Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to incorrect address will be redirected at the customers expense.


We can only accept the return of opened items if they are faulty due to manufacturing defects. Please note that we reserve the right to send back items to you that have been returned to us after Thirty (30) days unless they are faulty.


We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.

In the event of sending you a replacement for a damaged, defective or wrong item, you must return the item to within Thirty (30) days. reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within Thirty (30) days of the date on which confirms we will issue a replacement.

This returns policy does not affect your statutory rights.


Any product with a BBFC (British Board of film Classification) rating will be clearly described as such on the product page for that item. For further information on BBFC ratings, see the Video Standards Council Website.

Warning: It is an offence to attempt to buy a certificated title if you are under age or to attempt to purchase one on behalf of someone else who is under age.


All promotions online are subject to removal without notice.

All promotions are on a "While Stocks Last" basis.

No purchase price is guaranteed until the order is despatched.


To fullest extent permitted at law and except in respect of death and personal injury caused by negligence on our part or on the part of our employees we shall not be liable to you by reason of any representation (unless fraudulent), or any implied warranty condition or other term or any duty at common law or under express terms of the contract for any indirect, special or consequential loss or damage (whether for loss of profit or otherwise), costs, expenses or other claims for compensation whatsoever (whether caused by negligence on our part or the part of our employees or agents or otherwise) which arise from or in connection with the use of the website, the supply of goods or their use or resale by you, and our entire liability under or in connection with the contract shall not exceed the price of the goods, except expressly provided in these conditions. This does not affect your statutory rights.


We reserve the right to delay delivery or to cancel the order or reduce the volume of the goods ordered by you (without any liability to you) if we are prevented from or delayed in the carrying on of our business due to circumstances beyond our reasonable control including without limitation acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock out, strikes or other labour disputes (whether or not relating to either party's work force), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials. Provided that if the event in question continues for a continuous period in excess of 14 days, you shall be entitled to give us notice in writing to terminate the order.


In the event that any clause in this contract is deemed to be unenforceable; the enforceability of any other part of these conditions will not be affected.


These terms and conditions cannot be varied except in writing signed by an authorised person at Locksmith Supplies Ltd./Locksmith Supplies.


This Agreement will be governed by and construed in accordance with English Law.