Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to incorrect address will be redirected at the customers expense.
Our Thirty (30) day returns guarantee means that if for any reason you are unhappy with your purchase, you can request a return it in its original condition within Thirty (30) days of the date of invoice, unopened (with any seals and shrink-wrap intact, ) and we will issue a full refund for the price you paid for the item less a handling charge of 20% of the returned goods order value subject to a minimum handling collection charge of £6.00 + VAT depending on the size and weight of the item.
We can only accept the return of opened items if they are faulty due to manufacturing defects. Please note that we reserve the right to send back items to you that have been returned to us after Thirty (30) days unless they are faulty.
We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.
This returns policy does not affect your statutory rights.