Our 28-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 28 days of the date you received the item, unopened (with any seals and shrink-wrap intact, ) and we will issue a full refund for the price you paid for the item less a handling charge of 25% of the returned goods order value subject to a minimum handling charge of £20 + VAT.
We can only accept the return of opened items if they are faulty due to manufacturing defects. Please note that we reserve the right to send back items to you that have been returned to us after 28 days unless they are faulty.
Locksmith Tools are generally fragile and delicate instruments and can break if too much force is applied. Locksmith Supplies will not therefore replace tools broken through misuse or through the user not knowing how to use them and all such items are non-returnable.
We reserve the right to send a replacement for any defective product, and we are not obliged to pay a refund.
In the event of locksmithsupplies.co.uk sending you a replacement for a damaged, defective or wrong item, you must return the item to locksmithsupplies.co.uk within 28 days. locksmithsupplies.co.uk reserves the right to charge the price of the replacement item to the payment card used for the original order if you do not return the original item to us within 28 days of the date on which locksmithsupplies.co.uk confirms we will issue a replacement.
This returns policy does not affect your statutory rights.