Our aim is to keep our customers happy!
Please note: Some items are supplier shipped and must be returned directly to our suppliers. Please telephone and confirm returns address for your items. Items returned to incorrect address will be redirected at the customers expense.
No returns can be accepted for credit unless previously agreed by us and an official Returns Reference has been issued. A charge of 20% of invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered”, or due to duplication resulting from a “confirmation” order not being endorsed to that effect. We must receive all goods returned under this category, within thirty (30) days of the original invoice date. You will bear all the costs of returning any Goods under this category. All items returned as faulty are liable to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be given.
The Waste & Electronic Equipment Regulations 2006 (WEEE Regulations)
Faulty or end of life Asec products that are out of warranty and fall within the scope of the WEEE directive can be returned to us. The paperwork should be marked as "Products Returned as WEEE" and these items will be segregated upon receipt. Aldridge Security Ltd will arrange for these products to be collected from our premises on a regular basis by our licensed waste handlers.