Delivery & Returns

Standard Carriage Services

  • Online orders received before 5:00 pm (Mon - Fri) are usually despatched the same working day
  • Telephone orders received before 5:00 pm (Mon - Fri) are usually despatched the same working day
  • Orders that are £150 (exc. VAT) or more incur no standard carriage charge
  • Orders that are under £150 (exc. VAT) are subject to our standard carriage charge of £6.95
  • Order Tracking

    • If your order has been sent via FedEx and you have signed up to be sent tracking information please click here to track your order via the FedEx web site. 
    • If you have not yet signed up to take advantage of this service then please contact us supplying your account number, mobile phone number and e-mail address and we will take care of it for you.
    • Additional Chargeable Services

      • Before 10:00 am delivery 
      • Before 12:00 noon delivery 
      • Saturday AM
      • Additional Chargeable Services

        • Certain products due to their size and/or weight (such as safes) may be subject to additional delivery costs. Please contact us prior to placing your order.
        • London Same Day Delivery Service

          • Locksmith supplies are able to offer a same day service in the London area, in most cases delivery times will be within 2-3 hours of placing the order. These express orders must be placed over the telephone. There is an additional charge for express same day service.
        • Returns Policy

          Our aim is to keep our customers happy!

          No returns can be accepted for credit unless previously agreed by us and an official Returns Reference has been issued. A charge of 20% of invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered”, or due to duplication resulting from a “confirmation” order not being endorsed to that effect. We must receive all goods returned under this category, within thirty (30) days of the original invoice date. You will bear all the costs of returning any Goods under this category. All items returned as faulty are liable to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be given.

          The Waste & Electronic Equipment Regulations 2006 (WEEE Regulations) 
          Faulty or end of life Asec products that are out of warranty and fall within the scope of the WEEE directive can be returned to us. The paperwork should be marked as "Products Returned as WEEE" and these items will be segregated upon receipt. Aldridge Security Ltd will arrange for these products to be collected from our premises on a regular basis by our licensed waste handlers.


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